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Visa Denied Service

Never worry about a rejected Visa application making you lose the cost of your flight ticket ever again with Travelstart’s Visa Denied Service.

This unique travel service is exclusive to Travelstart Kenya and covers you for the cost of your airline ticket should your Visa application be rejected by an Embassy. We’ve cut out all the red tape you’re usually met with and made it easy to purchase. It covers you for airline ticket costs as well as taxes so you can apply for your Schengen, American or whatever other Visa with confidence!

Who’s it for?

The Visa Denied Service covers you if you’ve booked your international airline tickets on and is for:

  • Kenyan passport holders.
  • Those booking return international airline tickets on Travelstart Kenya.
  • Those applying for a Tourist Visa (service is not valid for Business Visa applicants, Immigration, Working Holiday etc.).

Who is it not for?

  • Passengers with a criminal record.
  • Passengers who have been denied entrance into a country before.

How to get it

It’s easy to purchase the Visa Denied Service when you’re booking international flights on Travelstart. Simply select the service from ‘your optional travel extras’ when you’re making a booking. This is in the third stage of the Travelstart online booking process.

Alternatively, you can purchase the Visa Denied Service over the phone when making a booking with one of our agents.

The Visa Denied Service costs USD 50.00 for adults and USD 30.00 for children.


  • Your Kenyan passport must be valid for at least 6 months after your return and have at least 2 adjacent pages for your Visa stamp.
  • Ensure you have enough time to apply for a Visa. For example; you won’t be covered if you apply for a Schengen Visa 1 week before your departure when the recommended application time is at least 4 weeks before you fly.
  • Make sure your Visa application is submitted to the Embassy within the correct time frame as stipulated by them.
  • Always submit correct documentation as per the Embassy/Consulate when applying for your Visa.
  • The Visa Denied Service must be purchased at time of booking/payment and can only be purchased up to 14 days prior to departure.
  • Remember that you must purchase a return ticket in order to qualify.
  • The Visa Denied claim will not be paid out if the embassy rejects the application due to:
    • Insufficient time to process the visa
    • Incorrect, falsified or missing documentation
    • Existence of a criminal record
    • A history of being deported or being denied entry into a country
    • Expiry date of passport falling within 6 months after return date
    • No blank pages available in passport
  • It is the responsibility of the passenger to make enquiries into the visa regulations for each country and to lodge the visa application with the respective Embassies.
  • The claim is paid out upon submission of a Visa Denied notification from the Embassy – this notification must be sent to Travelstart within 7 working days of receipt of denied notification.

Try the Visa Denied service - Make an international flight booking now.

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